Effective Date: November 2, 2026
We understand that health information is sensitive and are committed to maintaining the privacy and security of your personal and medical information.
Dr. Nura Care allows users to record, manage, view, and share their health-related information with their designated Physician/Doctor, subject to applicable authorization and permissions.
Name
Email address
Phone number
Date of birth
Account and authentication information
2.2 Health Information Users may voluntarily provide or record the following health-related information through the application:
Blood pressure
Heart rate
Body temperature
Blood oxygen level (SpO2)
Weight
Blood glucose
Symptoms
Allergies
Medical conditions
Medical history
Medication-related information
Other health information voluntarily provided by the user.
2.3 Technical Information We may process limited technical information necessary to operate, maintain, and secure the application, including application activity, device information, connection information, and technical logs.
When users register or create an account.
When users enter or update personal information.
When users manually record their health information and vital signs.
When users provide symptoms, allergies, or medical history.
When users use Nura's available features.
When users use microphone, camera, voice, or avatar functionality.
Through technical information generated during application usage.
Users are responsible for ensuring that the information they provide is accurate and up to date.
To create and manage user accounts.
To authenticate users and maintain account security.
To store and manage health information.
To allow users to view their recorded health information.
To retrieve and display vital records, symptoms, and allergies.
To provide health-related assistance through Nura.
To facilitate authorized sharing of health information with a designated Physician/Doctor.
To provide customer support.
To maintain application performance and security.
To prevent unauthorized access and misuse.
To comply with applicable legal and regulatory requirements.
We do not sell users' personal or health information.
The general data flow is:
User → Dr. Nura Care Application → Dr. Nura Care Backend → Dr. Nura Care Database
Our backend processes the information and stores it in our application database.
5.2 Internal Database Storage Health information submitted through the application is stored and managed within our backend infrastructure and database.
This includes:
Vital signs and health measurements.
Symptoms and allergies.
Medical conditions.
Medical history.
Other health information provided by users.
Users can access their saved health information through the application.
5.3 Health Information Retrieval When users request their previously recorded health information, our backend retrieves the relevant records from our internal database and returns the information to the application.
For example, when a user requests their latest blood pressure reading, the backend retrieves the saved information from our database and displays it in the application.
This retrieval process is handled through our own backend and database infrastructure.
6.1 Purpose of Sharing Health information may be shared with a designated Physician/Doctor to support:
Reviewing the user's health records.
Monitoring recorded vital signs.
Reviewing symptoms and allergies.
Understanding the user's medical history.
Supporting healthcare consultations and follow-ups.
Providing appropriate medical guidance based on the information available to the Physician/Doctor.
6.2 User Authorization Health information will only be made available to a designated Physician/Doctor when the user has authorized the applicable access or sharing functionality.
Users will be informed about the information being shared and the intended recipient.
The application will apply appropriate access controls to ensure that health information is accessible only to authorized individuals.
6.3 Information Shared Depending on the user's authorization and the features enabled, the shared information may include:
Personal information necessary to identify the user.
Blood pressure records.
Heart rate records.
Temperature records.
SpO2 records.
Weight and blood glucose records.
Symptoms and allergies.
Medical conditions and medical history.
Other health information authorized by the user.
6.4 Limitation on Access A designated Physician/Doctor may access only the information made available through the applicable authorized access arrangements.
Health information is not automatically shared with every Physician/Doctor or other healthcare professional.
Users may request changes to or withdrawal of applicable sharing permissions, subject to the functionality of the application and applicable legal requirements.
Users' stored health records are retrieved through our own backend and database infrastructure.
Dr. Nura Care does not use third-party AI providers to retrieve users' stored health records directly from our internal database.
Stored health profiles, vital records, symptoms, allergies, and medical history are maintained within our application infrastructure and are not intentionally transmitted to third-party AI providers for health-record retrieval.
The application may use separate third-party services for real-time communication, speech recognition, conversational processing, or voice generation, where enabled.
Where these services process user audio, video, or conversational content, the applicable service providers, information involved, and processing purposes will be disclosed to users before the relevant functionality is activated, and consent will be obtained where required.
Cloud hosting and infrastructure.
Database and technical infrastructure.
Real-time audio and video communication.
Voice recognition and speech processing.
Avatar and communication functionality.
Notifications and authentication.
Security and technical support.
Where enabled, services such as LiveKit, Deepgram, Groq, and Cartesia may support applicable real-time communication and voice functionalities.
These providers are separate from our internal health-record storage and retrieval infrastructure.
They may process information only as necessary to provide their respective services, subject to applicable contractual, privacy, confidentiality, and security requirements.
We do not authorize third-party providers to sell users' health information.
These measures may include:
Authentication and access controls.
Secure communication and encryption.
Database access restrictions.
Role-based access permissions.
Security monitoring and logging.
Secure backend infrastructure.
Appropriate security requirements for service providers.
Access to health information is restricted to authorized application processes and individuals according to their applicable permissions.
Where third-party service providers process information on our behalf, we require appropriate safeguards and protections consistent with applicable requirements.
Provide application services.
Maintain user accounts.
Allow users to access their health records.
Support authorized Physician/Doctor access.
Maintain applicable health records.
Meet legal and regulatory requirements.
Maintain application security.
Resolve disputes and fulfill operational requirements.
The retention period may depend on the type of information, the purpose of processing, applicable legal obligations, and the user's relationship with the service.
Upon receiving a valid deletion request, we will review and process the request in accordance with our applicable policies and legal obligations.
Where deletion is permitted:
The applicable information will be deleted from active systems.
Access to the deleted information through the application will be discontinued.
Applicable authorized sharing arrangements will be reviewed and updated.
Information retained for legal, security, or regulatory reasons will be handled in accordance with applicable requirements.
Users may contact our support team to request information access, correction, or deletion.
Access their personal information.
Access their stored health information.
Request correction of inaccurate information.
Request deletion of eligible information.
Request a copy of certain information.
Review applicable health information sharing arrangements.
Withdraw applicable consent.
Request restrictions on certain uses or disclosures.
Submit a privacy complaint.
To exercise these rights, users may contact us using the details provided below.
Microphone access for voice communication.
Camera access for applicable video/avatar features.
Other permissions required for application functionality.
The purpose of each requested permission will be explained to users.
Before applicable personal or health information is shared with an external service provider or designated Physician/Doctor, users will be provided with the relevant disclosure and permission request where required.
Users may decline permissions, although certain features may become unavailable.
Children's Privacy Our services are not intended for children unless their use is permitted under applicable law and appropriate parental or guardian consent requirements are met.
Changes to This Privacy Policy We may update this Privacy Policy when our services, features, or data-processing practices change.
Material changes will be reflected in the updated policy, and additional notice or consent will be provided where required by applicable law.
Company: Dr. Nura Care
Privacy Email: support@comfortsleep.com
Medical Disclaimer Nura provides general health information and is not a licensed physician or a replacement for professional medical care.
Nura should not be used as a substitute for professional diagnosis, treatment, medication decisions, or emergency medical care.
For medical emergencies, contact your local emergency services or seek immediate medical attention.