Effective Date: September 7, 2026 Last Updated: September 7, 2026
This Privacy Policy explains how Dr.Nura Care ("we", "us", or "our") collects, uses, stores, and protects your information when you use Dr.Nura Care and its related services.**
We understand that health information is sensitive and are committed to protecting your privacy and personal information.
Depending on how you use the App, we may collect:
We only collect information that is reasonably necessary to provide and improve our Services.
We may use your information to:
We do not sell your health information.
Our Services may process information that may constitute Protected Health Information (PHI) when HIPAA applies.
Where HIPAA applies, we maintain appropriate administrative, physical, and technical safeguards designed to protect PHI and follow applicable HIPAA requirements.
These safeguards may include access controls, authentication, encryption, audit logging, security monitoring, and appropriate controls for service providers.
This Privacy Policy itself does not constitute a certification of HIPAA compliance.
The App uses an AI-powered virtual health assistant called Nura to provide general health information and assist with health-related conversations.
Information provided during conversations may be processed to understand your requests, provide responses, and support features such as health-profile and vital recording.
Nura is not a licensed physician and does not replace professional medical care.
We do not intentionally use your health information to train third-party AI models for unrelated purposes unless permitted by applicable law or with appropriate authorization.
We may use trusted third-party providers for services such as:
These providers may access information only as necessary to provide services to us and are subject to appropriate contractual and security requirements.
Where HIPAA requires a Business Associate Agreement (BAA), we will use appropriate contractual arrangements with applicable providers.
We use reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, loss, or misuse.
Security measures may include encryption, authentication, access controls, logging, monitoring, and secure infrastructure.
However, no internet-based system can guarantee absolute security.
We retain personal and health information only for as long as reasonably necessary to provide our Services, maintain your account, meet legal obligations, resolve disputes, and maintain security.
When information is no longer required, we may delete or de-identify it in accordance with our applicable retention policies and legal requirements.
Depending on applicable law, you may have the right to:
To exercise your rights, contact us using the information below.
The App is not intended for children under 12, unless specifically stated otherwise.
We do not knowingly collect children's personal information in violation of applicable law.
We may update this Privacy Policy from time to time. When we make significant changes, we will update the Last Updated date and provide additional notice where required by law.
For privacy questions, requests, or complaints, contact:
Company: Dr. Nura Care Privacy Email: support@comfortsleep.com
Nura provides general health information and is not a licensed physician or a replacement for professional medical care.
Do not rely on Nura for diagnosis, treatment, medication decisions, or emergency medical care. If you experience a medical emergency, contact your local emergency services or seek immediate medical attention.